Delivery and Postage

Posting Information/Shipping

Ease of posting

When sending in recycled clothes to “Cuddly Bear Wear” for adjusting and resizing, place them in a secure jiffy bag together with a print out of your completed order form. If you have not placed your order on-line but filled in one of our manual order forms then please enclose your cheque/postal order payment made payable to: “Cuddly Bear Wear”.

Take your package to the post office and send it to the following address: “Cuddly Bear Wear”, Kingston House, Suite 50, Harlow ESSEX CM17 9PZ. We recommend that you post your package to us by ‘Recorded’ or ‘Special’ delivery, so you can keep a personal track of your goods posted.

How long will return delivery take?

All adjustments to your recycled clothing are personal to each cuddly toy. Therefore, please allow 10-14 business working days for the return of your adjusted clothing. If there are any unforeseen delays then you will be contacted by e-mail. During peak seasons such as summer and end of school year, the return of recycled clothing may take up to 28 days. If you have any queries regarding postage then please do not hesitate to contact us.

Postage & Packaging

Postage and Packaging for most UK destinations are as follows:

International Shipping

For international addresses an additional carriage cost of £7.99 must be added to your total order to cover international postage and handling via UK Royal Mail delivery.

We recommend that when posting recycled garments to “Cuddly Bear Wear” you ‘Record’ or ‘Special’ delivery your package so that you have a record of your delivery to us. We cannot be made responsible for any packages being posted to us.

Returned Postage

Return Postage prices are stated on your order, which are correct at the time of ordering.

We will aim to deliver your returned package by recorded delivery, which will have to be signed for by you.

Delivery

Goods are delivered by Royal Mail or Courier and will require a signature on receipt. If delivery has to be attempted more than twice due to the recipient not being available to receive the goods, a second delivery charge may be made. Furthermore, if the recipient requires a delivery to be redirected, a second delivery charge may also be incurred.
For security reasons, if payment is made by credit/debit card, delivery will only be made to the billing address of card holder.

Non Delivery, Damage in Transit

Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods. Furthermore, in the unlikely event that your product appears lost or is damaged in transit then please use our enquiry form immediately to notify us.

Customers must keep the original packing in case they have any reason to return their purchase.

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